Share your product or service in Wash Weekly.
How often have you had a new team member start and their training day is someone telling and showing them what to do?
They might scribble some notes on a random notebook or piece of paper.
Do they have a solid document to refer back to when they don't remember how to do something?
Probably not.
Standard operating procedures (SOPs) are the backbone of a good business.
They establish consistency, streamline operations, and ensure tasks are done efficiently and correctly.
Take McDonald’s, for example.
Although their locations are full of young, inexperienced employees, each location runs effectively because the company has SOPs for everything from food preparation to portion sizes.
Not only do SOPs make it easier to train new employees, but they also improve communication, reduce mistakes, and ensure compliance with laws/regulations.
Six Steps to Creating SOPs:
- Define the purpose. Determine what you need people to learn or understand how to do.
- Identify the audience. Specify who needs to know the information.
- Gather information. Compile relevant information about the process, procedure, etc. you want your audience to learn.
- Choose a format. Decide what format would be best for your audience.
- Implement. Put the SOPs into action.
- Review and revise. Determine if the SOPs are working and make changes when necessary.
While it’s clear that SOPs are important, finding time to create them can be challenging with all the other things you have to do in your business.
Here are a few tips to make documenting SOPs easier:
- Document as you teach/train team members
- Video record trainings
- Use AI to transcribe audio recordings of trainings
- Use Scribe, Loom, or other documenting applications
Creating SOPs can be time-consuming, but the time they’ll save you in the long run will make it worth it.
That's all I got for today.
Waleed
✌️🏴☠️
Thinking about, the thinking of laundry
From the words of Post-Impressionist painter, Vincent Van Gough.
Great things are done by a series of small things brought together.
